Troubleshooting Issues with Allie for Android

This article will go over some general troubleshooting recommendations if you are having issues using the Allie application on Android.

Allie Settings
Issues With Bluetooth Devices
Contact Support

Allie Settings

First, please make sure that you are using the most up-to-date version of Allie. We recommend turning on Auto Update for Allie (more details here). You can also force an update at any time by following these instructions.

If you are still having issues with connecting to devices, please check all of the following settings. These are generally set up during the initial installation of Allie:

  • Ensure that Bluetooth is turned ON
    If Allie is on, and you are not able to initially pair your device, one thing to try is turning Bluetooth OFF, and then back ON again
  • Make sure that Location is turned ON
  • Made sure that Allie has permission to access "Location", Nearby Devices", and "Physical Activity". android-appinfo-permissions-needed.png
    You can check these permissions using the "Permission" option in Allie

We also recommend making sure you are using the most recent version of your phone's operating system. This can be checked/updated by going to Settings --> System and checking "System Update" on your phone.

Issues with Bluetooth Devices

Readings Not Sent to Allie

If you have successfully paired the your bluetooth device and seeing the readings on the device but NOT on your phone, please first make sure that the Allie application is open whenever you take a reading.

If you've taken readings previously that are not visible in Allie, those readings should be sent to Allie the next time the devices synchronizes with the Allie application.

Additionally, if readings from your bluetooth device are not showing up in Allie, please double-check that the time of your device is accurate. If the time of your device is too far ahead of the time on your phone, this could cause delays with the synchronization process.

Several devices also have a manual synchronization method that you can try if you just took a reading and do not see it in Allie:

Omron BP5250 Blood Pressure Cuff - Tapping the "bluetooth" (or "transfer") button at any time will turn the on and display a circle. If there are stored readings from the cuff that have not yet synchronized with Allie, those readings should transfer into Allie.


Accu-Chek Guide Blood Glucose Meter - In most cases, the Accu-Chek Guide will indicate "Transfer Failed". You can try to re-send the reading by going to "My Data" --> "Data Transfer" --> "Wireless".


Pairing Issues - Device is "Connected"

You can also check the status of the paired device at any time by going to the "Connected Devices". All currently paired devices should be listed, as well as the last time the device synced with your phone.


Try unpairing the phone from Allie by tapping the name of the device. You'll see a pop-up asking you to confirm you wish to "Unpair". Select this option.

The "Connected Devices" screen will refresh and the bluetooth device should no longer be included. 

Now that the device has been removed, you can try the pairing process again from the beginning. It may be helpful to quickly turn Bluetooth off and then on again before proceeding. This can be accessed by swiping down your screen and tapping the "Bluetooth" option.

Pairing Issues - Device is Not Listed

If you do not see your bluetooth device listed, try the pairing process again from the beginning. It may be helpful to turn Bluetooth off and then on again before proceeding. This can be accessed by swiping down your screen and tapping the "Bluetooth" option.

Contact Support

Please do not hesitate to reach out to Codex Technical Support if you are still having difficulty. You can:

  1. Submit a Help Desk request here
  2. Email, or
  3. Use the "Support" option in Allie to get in touch.
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