Connecting the ReliOn Platinum Blood Glucose Monitor to Allie on iOS

Background

Allie features Bluetooth integration with the ReliOn Platinum Blood Glucose Monitor. This guide provides best practices to ensure seamless transfer of blood glucose data from the monitor to the iOS application.

• Background
• Pairing ReliOn BGM with Allie App

Background

In order to pair the device, please make sure you have done the following during the installation process, completing all of the following:

• Given Allie access to Bluetooth
• Allowed Notifications from Allie
• Turned Bluetooth ON for your phone

Note: If you have previously used the mySugr application, you will also need to delete that application from your phone. Then go to your Bluetooth settings and "Forget" the previously connected device. We also recommend restarting your phone before proceeding with the pairing.

For best results, we recommend making sure that you are using the most recent versions of Allie and that your phone's operating system is up to date. More information on checking your settings/updating Allie can be found here.

You will also need to make sure you see an option for "Glucose Levels" in Allie. If you do not see this option, please with your technician or Healthcare Provider to make sure that have set you up correctly

Pairing ReliOn BGM with Allie App

1. To get started, please make sure the ReliOn Glucose Meter is turned off. 
2. Go to "Settings" in Allie at the bottom right corner
3. Select "Connected Devices"
   
4. Then choose "Blood Glucose Meters / CGM"
   
5. Select "ReliOn" (you should see the text "No device paired" for all listed options)
   
6. This will take you to Step 1 - Make sure your meter is off and keep it near your mobile device.
   
7. Tap "Continue" to be brought to Step 2 - With the meter off, press and hold the down arrow  button on the right side of the meter until the pairing and Bluetooth symbols appear.
   
   
8. Once the pairing and Bluetooth symbols appear, press Continue.
   
   
9. Turn the meter over to the back side and find the PIN code towards the bottom of the device. Once you have located the PIN, press Continue.
   
   
   
10. You should now see a notification on your phone for a "Bluetooth Pairing Request". Insert the PIN shown on the back of the device. Then, tap the "Pair" option.
    
11. It will now saying "Pairing Device." Please wait on this screen.
    
    
12. After a few moments, you should now see the "Success" screen in Allie. Tap "Done" to leave the pairing process.
    
13. This will return you to the "Connected Devices" screen. There will be a new "Blood Glucose Meters / CGM" section where you will see "ReliOn" as well as the Device ID below "ReliOn".