Hi there! Being here means you've chosen to make your health a priority. With the Allie app, you get to work with a Care Team of licensed clinical educators to monitor your health and help you achieve your health goals. Below is a list of topics covered in this guide. Select a topic to instantly scroll to it.
Installing Allie
On your Apple device, open the App Store and click on the magnifying glass icon and search for Allie Wellness.
If prompted, sign into your Apple account to authorize the download. For Apple ID troubleshooting, visit Apple's Troubleshooting and Support page.
After installing Allie, you will have the option to create an account using your Apple ID, Google account, or email address.
Creating an Allie Account
Once Allie is installed, tap on the app icon to open the app. You will be brought to a screen that asks how you want to sign up. Allie does not use passwords, so you can:
Create an Account via Apple
Creating an account with your Apple ID is very easy.
a. Tap the [Sign in with Apple] option.
b. Ensure the correct email is selected then tap the [Continue] button on the pop-up.
c. Verify it's you by using the available authentication methods. This could be your phone's passcode, face ID, etc. Once completed, you will be redirected to the Allie app to continue with your onboarding.
Create an Account via Google
Creating an account with Google is just as easy.
a. Tap the [Sign in with Google] option.
b. A pop-up will be shown prompting you to confirm you're trying to sign in using Google. Tap the [Continue] button to keep going.
c. In the screen that follows, you will be prompted to choose which Google account you wish to use to create your profile. If multiple Google accounts are shown, ensure you select the one you wish to use to create your Allie profile.
d. If you're not already signed into your Google account, you will be prompted to enter the password for your Google Account (it may be saved in your phone's settings as well), then tap [Next]. Once done, you will be redirected to the Allie app to continue with your onboarding.
Create an Account with Your Email Address
a. If you choose to create an account with an email address, tap the [Sign in with email] option. On the following screen, enter your email and tap [Log In].
b. You will instantly receive an email with a link to log in. Tap on the "Sign in to Codex Health, Inc Allie App" link to continue. This will bring you back to the Allie app to continue account creation.
c. If you made a mistake while typing your email or you used the wrong email, tap on the [Change Email] button in the Allie app to change your email.
Please note: Allie does not use passwords, so if you are logged out, you'll receive another link to access Allie in the future.
Setting Up Allie
Now that you have successfully created an account using either Apple, Google or your email, let's go ahead and take you through the onboarding with Allie, our virtual care assistant. In the screens that follow, Allie will welcome you to the Allie app and guide you through the onboarding in a conversational manner. We recommend taking time to read through all the messages from Allie to ensure you understand what's required from you for a smooth onboarding.
1. After going through the initial messages from Allie, you will be prompted to review a short disclaimer. Once you've done this, tap on the [I Understand] button to continue.
2. Allie's next message will prompt you to create a profile. Tap on the [Create My Profile] button to continue. For profile creation, you will be required to go through three steps. These steps are outlined below.
3. To complete your profile, please fill in the requested information in the fields provided. This includes your name, basic health information, and mailing address. Your email address will be pre-filled based on the email address you used to create your account.
4. Once you have entered all of your information, please take a moment to review all the information you've provided. If everything is correct, tap the [Save My Profile] button to create your Allie profile.
5. Once your profile is created, a "Profile complete" confirmation is shown. If you want to further edit the information, tap the [Edit Profile] button and follow the guidelines outlined above.
6. With your profile created, Allie will prompt you to select the primary reason your doctor referred you to Allie. Tap on any one of [Diabetes], [Hypertension] or [Weight Management] to continue. We understand you might have a secondary reason you would also like to select. No worries, you will be able to discuss this later with the Codex Clinical Team.
7. On the next screen, you will select your Health Care Provider (HCP). Some HCPs require you to log into your Patient Portal. If your HCP requires this, you will need to enter your email and password for the portal. If you have forgotten your password, you can reset it and follow the instructions from your patient portal.
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8. When finished with HCP selection, you'll be brought back to Allie and see a page indicating you're all set to start using the Allie app.
9. You will then be prompted to allow access to Apple Health. This allows Allie to access and store your Apple Health data and make it available to you on the Allie app. Tap [Activate] to grant Allie access to Apple Health.
10. After granting access to Apple Health, you will be taken to the Tasks screen. This is where you will see daily tasks from your Care Plan.
Updating the Allie App
Turning on App Updates
By enabling App Update, your Allie application will be updated automatically to new versions when they are released. With an iPhone, you can turn on auto-updates for all applications by taking the following steps:
1. Go to the [Settings] application on your iPhone
2. Scroll down and tap [App Store]
3. Under the "Automatic Downloads" section, toggle App Updates ON. Your Allie app will now automatically update keeping you using the most recent version of Allie!
Updating Allie Manually
1. Open the App Store app
2. Tap your [Profile icon] in the top right
3. Scroll down to the "Upcoming Automatic Updates" section. If Allie is an option, tap [Update] button to force the application to update.
If Allie is NOT an option, you are likely on the most up-to-date version available. You can see a list of release notes and dates here.
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