Background
Allie features Bluetooth integration with both the Accu-Chek Guide and Guide Me blood glucose meters. This guide provides best practices to ensure seamless transfer of blood glucose data from the monitor to the Allie Android application.
In order to pair the device, please make sure you have done the following during the installation process, completing all of the following:
- Allowed Allie to turn Bluetooth on
- Given Allie access to ""Location", Nearby Devices", and "Physical Activity"
- Confirmed that Bluetooth is turned on for your phone
Note: If you have previously used an Accu-Chek meter to send data to your phone via Bluetooth, you will need to delete any related applications. You may also need to go your Bluetooth settings and "Forget" the previously connected device. Please make sure to follow these instructions on how to delete the pairing on the Guide as well before proceeding.
For best results, we recommend making sure that you are using the most recent versions of Allie and that your phone's operating system is up to date. More information on checking your settings/updating Allie can be found here.
You will also need to see an option for "Glucose Levels" in Allie. If you do not see this option, please check with your technician or Healthcare Provider to make sure they have set you up correctly.
Pairing Accu-Chek Guide BGM with Allie App
Pairing Accu-Chek Guide Me BGM with Allie App
Pairing Accu-Chek Guide BGM with Allie App
- Start by going to Settings at the bottom right
- Select "Connected Devices"
- Choose "Blood Glucose Meters / CGM"
- Then choose the "Accu-Chek Guide"
- This will take you to Step 1 - From the Main Menu select Settings and tap the OK button (if the meter is off, press and hold the "OK" or "back" button until it turns on)
- Select "Settings" on the meter, and then tap "Continue" in Allie to be brought to Step 2 - Select the Wireless option from the Settings menu.
- Choose "Wireless" on the Guide. The Guide will display a prompt to "Pair Now".
Note - If you instead see menu options, this means the meter is already paired to a device. Please follow the instructions below to unpair the phone and start again - Choose "Continue" in Allie to be brought to Step 3 Select Yes from the Pair Device menu
- Tap "Continue" to confirm you are ready to pair the Guide
- The Guide will display a 6-digit code and Allie will display a "Pairing device..." screen
- Your phone will now show a "Pairing request" pop-up. Tap "Pair & Connect"
- Enter the 6-digit PIN from the Guide's screen into your phone and tap "OK"
- Allie will indicate it is currently "Pairing. After a few seconds the Guide will update to indicate it has paired with your phone:
- A few seconds later you should see the "Success" screen in Allie. You can tap "Done" to leave the pairing process
This will return you to the "Connected Devices" screen. You should now see that text indicating your meter is "Connected" or that the "Sync completed just now".
Delete Existing Devices From the Accu-Chek Guide
If your Accu-Chek Guide was paired to any devices in the past, you will need to take a few extra steps before it can pair to Allie. You will know if this is the case when you go to Settings --> Wireless and see menu options instead of the expected "No paired device" text in the instructions above.
Take the following steps in your Accu-Chek Guide to resolve:
- Go to "Settings" and then "Wireless"
- Scroll down to the "Pairing" option and select it
- Choose "Delete Pairing"
- Select the paired phone and choose "OK"
- You'll then see the "Deleted:" confirmation text
You can now start the pairing process in Allie as described above.
Uploading Blood Glucose Readings to Allie from Guide
Now that the Guide has been paired to Allie, you will be able to send your glucose readings to Allie, which will then be visible to your healthcare provider.
To upload a reading:
- Make sure that you have Allie open
- Insert a strip into the Contour. You should then see this screen indicating it is waiting for you to take a reading:
- Apply blood/control solution to edge of strip. Try to use a single drop and make sure it is applied to the edge as best you can. When enough blood has been applied, you'll see that the Guide is now "Analyzing"
- When the Guide has finished analyzing your blood, it will display your current Blood Glucose and the option to "Add Comment"
- We recommend providing this context whenever possible, so you can press "OK". From the next screen, select the appropriate comment, and then press "OK" to apply it
- You'll then see your reading with the new comment. Press "OK"
- The Guide will indicate it is "Connecting" to your phone
- The reading will then be available in Allie and the "Due" Task will be removed from the timeline. The "Tasks completed" progress bar should show an additional Task has been completed. If your completed Tasks are collapsed, press the arrow to expand the section
The values and context in Allie should match the reading from your Guide. You will also see the "Bluetooth" symbol indicating it was sent via Bluetooth. If this is a required task for the day, there will be a check mark next to the reading.
The measurement will then be available shortly for your healthcare provider to review as needed.
The measurement will then be available shortly for your healthcare provider to review as needed. You can now turn the Guide off by removing the strip or holding the OK button (it will also turn off automatically after a minute or two).
If you are only expected to check your glucose once a day, you will not see any more glucose tasks for the day. However, if you take another blood glucose measurement, the new readings will be added to the "Completed" section. There will not be a check-mark for additional readings.
For general troubleshooting, please see here.
If the data transfer into Allie does not work, you may or may not see the following error:
If the readings are not showing up, you can force the Guide to send any recent/un-synchronized reading to your phone by taking these steps:
- From the main menu, choose "My Data"
- Scroll down to the "Data Transfer" option and select it
- Then select the "Wireless" option
- The Guide should then indicate it is transferring the data
You should then see the new readings in Allie for the appropriate day(s).
For general troubleshooting, please see here.
Pairing Accu-Chek "Guide Me" BGM with Allie App
- Start by going to Settings at the bottom right
- Select "Connected Devices"
- Choose "Blood Glucose Meters / CGM"
- Then choose the "Accu-Chek Guide Me"
- This will take you to Step 1 - Make sure your meter is off
- Tap "Continue" to be brought to Step 2 - Long press both buttons on the front of the device at the same time until the Bluetooth symbols flash on the meter's display
- Use both fingers to press both of the buttons until you see the link and Bluetooth symbols:
- Tap "Continue" in Allie to be brought to the "Pairing device...." screen. You should see a "Pairing request" from your phone - tap "Pair & connect"
- Then enter the 6 digit PIN from the back of the Guide Me and tap "OK"
- After a few seconds, you should see the text "OK" on the Guide Me, indicating that pairing is complete
- A few seconds later you should see the "Success" confirmation screen in Allie. Tap "Continue" to leave the pairing screen
This will return you to the "Connected Devices" screen. You should now see text indicating that the meter is "Connected" or that the "Sync completed just now".
Uploading Blood Glucose Readings from Guide Me to Allie
Now that the Guide Me is paired to Allie, you will be able to send your readings to Allie, which will then be visible for your healthcare provider.
To upload a reading
- Make sure that you have Allie open
- Turn the Guide Me on using the button on the side
- Insert a strip into the Guide Me. You should then see the "drop" icon indicating it is waiting for you to take a reading
(If you do not see this screen when inserting a strip, please make sure your Guide Me is connected per the instructions above - Apply blood/control solution to edge of strip. Try to use a single drop and make sure it is applied to the edge as best you can. You should then see the "hourglass" icon indicating it is analyzing your sample
- When the Guide Me has finished analyzing your blood, it will display your current blood glucose level. The values should be uploaded and visible in Allie as well
- You can then turn off the Guide Me using the button on the side (or wait for it to turn off itself)
If you do NOT see the reading in Allie, the reading should synchronize the next time you turn on the Guide Me. Try turning it on/off once or twice to see the measurement in your phone. It should then be visible to your healthcare provider shortly.
For general troubleshooting, please see here.
Comments
0 comments